1. Introduction

My Digital Guide (“I”, “me”, “my”) provides friendly, in‑home technology support across the CW1–CW12 areas. I am committed to protecting your privacy and handling your personal information safely, securely, and in line with UK GDPR and the Data Protection Act 2018.

This policy explains what information I collect, how I use it, and your rights.

2. What Personal Information I Collect

I may collect the following information when you contact me, make a booking, or use my services:

Name

Address (for home visits)

Phone number

Email address

Details about the device or issue you need help with

Any information you choose to share during support sessions

I do not collect unnecessary data.

3. How I Use Your Information

I use your information to:

Arrange appointments

Provide technical support

Communicate with you about your booking

Send follow‑up information if needed

Maintain basic records for accounting and legal purposes

I do not use your data for marketing unless you explicitly ask me to.

4. Lawful Basis for Processing

I process your information under:

Contract – to provide the service you have requested

Legitimate interest – to run and improve my business

Legal obligation – for accounting and tax records

5. How Your Information Is Stored

Your information is stored securely using trusted, GDPR‑compliant services such as:

Email

Booking system (if used)

Accounting software

I take reasonable steps to keep your data safe and prevent unauthorised access.

6. Sharing Your Information

I do not sell or share your personal information with third parties.

The only exceptions are:

When required by law (e.g., HMRC)

When using secure third‑party tools to deliver my service (e.g., email, booking system)

These providers are GDPR‑compliant.

7. How Long I Keep Your Information

I keep your information only as long as necessary:

Basic customer records: up to 6 years (legal requirement)

Messages/emails: as long as needed to provide support

Technical notes: deleted once no longer required

You can request deletion at any time (unless I must keep it for legal reasons).

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion

Object to processing

Request a copy of your data

Withdraw consent (if consent was used)

To exercise any of these rights, contact me using the details below.

9. Cookies

This website may use basic cookies for functionality and performance. You can manage or disable cookies in your browser settings.

10. Contact Me

If you have any questions about this privacy policy or your data, you can contact me:

My Digital Guide Email: guide@mydigitalguide.co.uk Phone: +44 7874267662 Location: Crewe, Cheshire (serving CW1–CW12)

11. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.